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Call (888) 569-9909 during business hours for additional support.
- Monday-Friday: 8:30 AM – 5:30 PM
- Saturday: 8:30 AM – 12:00 PM
Call (888) 569-9909 during business hours for additional support.
Change your address, order checks, increase your mobile deposit limit, and add a travel notification. These are just a few things you can do from here. Can’t find what you’re looking for? We’re happy to help! Feel free to Contact Us for assistance.
Expand a topic to explore frequently asked questions.
Protect your accounts from fraudulent activity with ACH Filtering and Positive Pay. Visit our Fraud Prevention page to learn more about these products, and reach out to our Cash Management Team.
Multifactor Authentication Security Challenges – The online banking service evaluates your device and usage patterns during the sign-in procedure. If the system cannot establish your authenticity, for your protection during the sign-in process the system may prompt you for further authentication. You may be able to authenticate your identity by choosing between answering a challenge question or a one-time passcode. User name and Password – For your protection, you must sign in using a username and password to move money. Token Verification – In addition to username and password, login to Business Online Banking also requires secondary verification via token. At your discretion, additional actions within Business Online Banking can also be made to require token verification prior to completion. Availability of Dual Control – Mitigate risk by requiring secondary verification of funds transfers initiated via Business Online Banking. Availability of IP restriction – Limit access to predetermined IP addresses at your discretion via Business Online Banking. Availability of Authorized Access Times – Limit user access to specified days and times via Business Online Banking. System Timeouts – When using our Online or Mobile banking we provide automatic session timeouts just in case you forget to log out. Green Bar SSL – The green bar, exclusive to EV SSL certificates, means you are transacting business on a highly secured, trustworthy domain. Alerts – We provide you with free low balance notifications to help monitor your accounts. Failed Login Attempts – After 3 failed password attempts, all services are locked.
You can request a name change, close a card and change an attached account by completing the Debit Card Maintenance form. You can adjust your debit card limit using the Increase Your Business Debit Card Limit form.
We have the ability to print your EMV debit card in our branches. It only takes a couple minutes and you’re out the door. Whether you’re a new customer opening an account, or an existing customer with a lost or stolen card, we can help. To apply for a debit card, please Contact A Business Banker.
Contact A Business Banker. A non-signer may become an authorized cardholder by completing the appropriate application. These cards cannot be Instant Issued.
If you will be traveling out of the state or country with your debit card, please contact Operations Support at (888) 569-9909 during regular business hours to let us know or complete the Travel Notification form at least 1 business day prior to travel.
Yes, in both our Bank Five Nine mobile app as well as our Card Valet app, you can control debit card usage and spending on the go! With the Manage My Cards option in Bank Five Nine mobile and on the Card Details page in Card Valet, you can:
Yes, limits can be increased on a temporary or permanent basis, as needed. Contact A Business Banker or complete the Increase My Business Debit Card Limit form.
Your Bank Five Nine credit cards and debit cards are now compatible with Apple Pay, Samsung Pay and Android Pay! Load your Bank Five Nine card in your mobile phone for easy and secure purchases.
Your account will go inactive after 1 year of inactivity.
eStatements are located on the Accounts page under Documents. 3 years of statement history is available and starts when the account is enrolled in eStatements.
On the Accounts page, use the dropdown menu to select the desired account. Under Account information, the current interest rate is displayed under the Interest section, as well as other Interest-related information.
The Chat option can be used to securely communicate with an Operations Support Representative.
If you have a physical token and it’s been lost or damaged, use the Token lost or damaged? Link on the Business Online Banking login page, or contact us so we may deactivate and replace.
Call us at (888) 569-9909 or chat with us during business hours and we’ll be happy to assist you.
Access high level account information. From the Home page, you can transfer funds, view recent transactions, view Positive Pay and ACH Filtering exceptions*, initiate ACH transactions*, initiate wire transfers*, review transactions pending your approval*, and edit accounts.
*For customers enrolled in the corresponding products/options
Access high level and detailed account information. From the Account page, you can also access additional account-related functionality. For example: Details, Documents, Download Transactions, and Search functionality.
You can change the following information within the Profile option:
Need to update other personal information? Please contact us at (888) 569-9909 during regular business hours to request the change or stop into any Bank Five Nine location to complete the request in-person.
Bank Five Nine’s Online Banking is very secure for the following reasons:
From the Payments & Transfers menu option in Business Online Banking, or by using the Internal option in the Pay or transfer widget on the Home page, you can transfer funds between any accounts listed on the From account and To account lists.
The last 10 transactions can be found on the Home page by selecting Recent to the right of the Available balance. Select Recent again to contract the recent transaction history.
Transaction history is located on the Accounts page and can be found in a couple of ways.
Please Note: Three years of transaction history is available. To search for specific transactions on the Account information page:
For Bank Five Nine loans: Under the Payments & Transfers menu option. Using the Internal option, select Internal Transfer, Regular Payment, or Principal Only Payment. Create a transfer by selecting the desired debit account under “From account” and the loan in question under the “To account” option. Make the payment Date selection and, as desired, check the Repeat option to expand recurring payment options. Select Amount. When selections are made, select Preview Transfer then confirm the information is correct before submitting. For external loans: Use Business Online Bill Pay to add the external loan account as a Payee and schedule one time or recurring payments. Not enrolled in Business Online Bill Pay? Click here for more details or to contact our Cash Management department.
Go paperless by selecting Enroll in Business eStatements to submit the request today.
Contact our Cash Management team to get started.
To download Processed Transactions: On the Accounts page use the dropdown menu to make your account selection and select the Download option. Please Note: The download file includes only processed transactions; it does not include scheduled and pending transactions. Download file creation is available only for checking and savings accounts.
To help you easily identify your accounts throughout online banking, you can assign nicknames to your accounts. When you specify a nickname for an account, that nickname appears on every page that would otherwise display the account number. To assign account nicknames:
If an image is available for a check item or deposit ticket within an account’s Recent Transactions list on the Home page, or within the Transactions section of the Account information page, the content of the Description column is a clickable link. To view an image on the Recent Transactions list or the Account information page:
On the Accounts page (use the dropdown menu to make your account selection), beneath the Account information, use the Search transactions menu on the right hand side to search transactions and narrow parameters by type, as well as amount/range, and check number/range. Select the Search button to view results based on your selections. If you know the check number, use the Check image viewer on the right hand side of the Accounts page and select View Image.
Please visit our Business Online Bill Pay page to learn more about this product’s benefits and features, and to contact our Cash Management Team for enrollment.
Reach out to a member of our Cash Management department. See our Business Online Banking page for additional details and contact information.
Yes! In Business Online Bill Pay, you can transfer funds between your Bank Five Nine accounts and your accounts held at other institutions.
You can place stop payments in Business Online Banking, simply select the Checks & Deposits menu option and enter the check information under the Create a stop payment portion. Please note: You can only place stop payments on checks. To place a stop payment on ACH transactions call (262) 569-9909.
Yes, from menu bar select Payments & Transfers tab, then scroll to bottom where there is a list of Issued Transfers. Hover over row containing the transfer in question, select “Delete” to the right of the Status.
Submitting a request to change your address is easy! Select Change My Address to submit the request today.
You can remove accounts from your Favorites view on the Home page and arrange the order in which they appear. To maintain your accounts on the Home page, select Edit next to Favorite Accounts.
Your Bank Five Nine Routing number is 075902421.
To request copies of check images or copies of statements Contact A Business Banker or Request Check Images or Statements online. Please Note: If you have Online Banking, you can access up to 3 years of statement history and check copies for free!
To open a new business account, Contact A Business Banker.
Access your existing Elan credit card Account to check your balance, make a payment, view statement balances, available credit limit, travel points earned since last statement, (Platinum Travel and Business Travel) and last 6 months purchase & payment history.
If you have Online Banking, you can change your Password and Challenge Questions in the Profile option when logged into Business Online Banking. Need to update other personal information? Please contact us at (888) 569-9909 during regular business hours to request the change or stop into any Bank Five Nine location to complete the request in-person.
Submitting a request to change your address is easy! Select Change My Business Address to submit the request today or stop into any Bank Five Nine location to complete the request in-person.
Our Cash Management solutions include multiple options for Direct Deposit and Payroll Services. ACH Origination is available for businesses with more complex payroll needs. If your payroll is short and sweet, Business Online Bill Pay may be a better fit. Or streamline your payroll process through Integrated Payroll Services. Need help determining which solution will work best for your business needs? Reach out to our Cash Management Team.
Yes, if you do not log into your account via Online Banking or the Mobile app within six months, your account will go inactive.
Mobile deposits can take up to 2 business days to post to your account. You can see the deposit history on the mobile app when you select Deposit – Check Deposit History.
eStatements are located on the Accounts page under documents. 3 years of statement history is available and starts when the account is enrolled in eStatements.
Simply text HELP to 96924 and you’ll receive a text message with all text commands (BAL, HIST, etc)
Mobile Banking provides app-based, browser-based, and text-based banking experiences optimized for tablets and smart phones. If you have not yet enrolled in Mobile Banking, you can enroll at any time from the Profile page in Online Banking.
Call us at (888) 569-9909 or chat with us during business hours and we’ll be happy to assist you.
There is no fee for using Small Business Online Banking. However, you do need a Bank Five Nine account. It’s possible your internet service provider may charge for web access – check your plan for details.
Access high level account information. From the Home page, you can transfer funds, view recent transactions, make bill payments, and edit accounts.
You can pay bills or transfer between your liked named accounts at other financial institutions using the Bill Payment feature.
Access high level and detailed account information. From the Account page, you can also access additional account-related functionality. For example: Details, Transfer Funds, Documents, Categorize, and Stop Payments.
The Chat and Secure Mail options can be used to securely communicate with an Operations Support Representative. Encrypted email can only be accessed by logging into Online Banking and selecting Mail.
You can disable Bank Five Nine Mobile on your device at any time from within Online Banking. You can also call us at (888) 569-9909 or Chat with us during business hours. We can either un-enroll your device, or suspend the service.
There is no fee for using Bank Five Nine Mobile. However, you do need a Bank Five Nine account. It’s possible your mobile phone service provider may charge for text messages and/or web access. Check your plan for details.
Bank Five Nine’s Online Banking is very secure for the following reasons:
From the Transfer page in Online Banking, or by using the Transfer option on the Home or Account information pages, you can transfer funds between any accounts listed on the From account and To account lists.
The last 10 transactions can be found on the Home page by selecting Recent.
Transaction history is located on the Accounts page and can be found in a couple of ways.
Please Note: Three years of transaction history is available. To access the Transaction Categorization feature: To help you better manage your spending, you can use the Transaction Categorization feature to specify categories for posted transactions, and to generate spending reports based on transaction categorization.
To search for specific transactions on the Account information page:
In the event that you forget your password, to access Online Banking you must provide relevant personal information and have access to the email address in your user profile to reset the password without assistance from the bank.
Access your existing Elan credit card by selecting Credit Card in Online Banking. You will be redirected to an external website where you can check your balance, make a payment, view statement balances, available credit limit, travel points earned since last statement, (Platinum Travel and Business Travel) and last 6 months purchase & payment history.
If your deposit exceeds the maximum amount allowed, please contact Operations Support at (888) 569-9909 during regular business hours to request a temporary limit increase, or complete the Small Business Mobile Deposit Limit Increase form online.
You can enroll in eStatements by selecting Profile when logged into Online Banking, simply select Edit in the Electronic Statements section to complete enrollment. Enrollment information appears either or both of the following sections:
Alternatively, you may complete the eStatement Enrollment form.
You simply select Accept to the Terms and Conditions to enroll in Online Bill Pay and start making payments today!
You can enroll in Mobile Banking by selecting Profile when logged into Online Banking, simply select Enroll in the Mobile banking section to complete enrollment. Mobile banking enrollment appears in a new browser tab or window, follow the prompts to enroll.
To download Processed Transactions: On the Account page, you can use the transaction download feature to save archival copies of checking and savings transactions that have been processed. Please Note: The download file includes only processed transactions; it does not include scheduled and pending transactions. Download file creation is available only for checking and savings accounts.
To change your Online Banking user name, call us at (888) 569-9909 or chat us online.
If an image is available for a check item or deposit ticket within an account’s Recent Transactions list on the Home page, or within the Transactions section of the Account information page, the content of the Description column is a clickable link. To view an image on the Recent Transactions list or the Account information page:
Yes! Small Business Online Banking has a responsive design across all devices. We also have a mobile app for Apple devices, Android devices and tablets.
Yes! In Online Bill Pay, you can transfer funds between your Bank Five Nine accounts and your accounts held at other institutions.
Yes! Before you can sign into the small business online banking service, we need to establish a user profile for you. The Enroll Now page collects the information that we need to establish that user profile. To enroll in the online banking service:
You can place stop payments in Online Banking, simply select the Account the check was written from and select Stop Payments. Please note: You can only place stop payments on checks.
Absolutely! When logged into Bank Five Nine Mobile, select Deposit, take a picture of the check you wish to deposit and follow the on-screen instructions. It’s that easy! To ensure your checks are posted without delay, in addition to your signature, please include “Bank Five Nine mobile deposit” in the endorsement.
You can delete a transfer that has been scheduled in the future. To delete a scheduled transfer:
Submitting a request to change your address is easy! Select Change My Address to submit the request today.
You can remove accounts from your Home page and arrange the order in which they appear. To maintain your accounts on the Home page, select Edit Accounts.
Grant non-signers, such as your accountant, online access to your specifications by enrolling in Business Online Banking. See our Business Online Banking page for additional details and contact information.
Digital Signature may be utilized when entering and/or approving certain transactions within Business Online Banking (i.e. Internal, ACH, and Wire transfers). This is the soft token equivalent of the “one-time password security challenge”, where hard token users generate a One-Time Passcode to verify the entry or approval of a transaction.
Devices with an Android operating system version 4.1 or higher and Apple devices (iPhone, iPad, and iPod Touch) on iOS 8.0 or higher.
While it is not a requirement, we strongly recommend enabling Biometric Protection (aka Fingerprint/Touch ID) as an additional security precaution.
You may register up to 99 devices.
As a current hard token user, you can switch to a soft token at your convenience from your Business Online Banking login. Upon login, select Profile, then Switch To App. Simply follow the prompts to verify your identity and make the switch.
Kindly make a request by phone or email to our Cash Management Support department who will assist in accommodating this change.
A token user’s Password will always be formatted as follows, regardless of the token type: The token’s 8-digit One-Time Password + Your 4-digit PIN = 12-digit Password Generate an OTP on your token (either by selecting “One-Time Password” in the DIGIPASS app or pressing the grey button on your hard token) which is entered into the Password field on the login screen, followed by your personal 4-digit PIN.
No, once downloaded no data or Wi-Fi connection is necessary to generate One-Time Passwords, etc.
Yes, the app requires this access for proper functionality. (*Phone access only applies to Android devices)
No, businesses may have a mix of both hard and soft token users.
No, each user must choose between a hard and a soft token for each user name. If you have multiple logins you may have a mix of hard and soft tokens, but only one type per username.
Yes, you may follow the activation prompts, selecting the “Add another token” option within your existing DIGIPASS for Business Banking app. Kindly note, it’s strongly recommended you take advantage of the “Rename the token” feature within the DIGIPASS app in order to differentiate between your tokens.
Bank Five Nine Routing #: 075902421
If you need assistance accessing the information on this website, please call (888) 569-9909
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